What to tell us
Use the contact controls shown on this page to discuss a drainage issue. Share the property location or postcode, what is happening and which fixtures or external drains are affected. Mention whether wastewater is escaping, whether other properties appear affected and whether the problem has happened before.
For an urgent overflow, keep people and pets away from wastewater, avoid contact and stop using affected fixtures if possible. Do not lift an inspection cover, enter a drain or use chemicals before an assessment. If a public sewer may be involved, contact the relevant sewerage company so it can assess its network.
Planned work and site details
For a CCTV survey, repair or lining enquiry, include any previous inspection report or known pipe information. Do not treat an old recommendation as a confirmed diagnosis; the site and current condition may need to be checked. For excavation, mention known access or surface constraints. Commercial enquiries should include a site contact and any access arrangements. Gutter enquiries should describe the affected elevation and visible symptoms observed safely from the ground.
Service area
The coverage area is Birmingham and the West Midlands. Share a specific location so coverage and scope can be confirmed before a visit is arranged. For service details, visit drainage services or browse common problems.
Call with your postcode, what is affected and whether wastewater is overflowing.